Shipping policy

Shipping Policy

Last updated: 5 October 2026

This policy applies to orders placed on modishus.in, operated by Modish India Private Limited ("Modishus", "we", "us"). It forms part of our Terms of Service.

1. How your order reaches you

Every piece on modishus.in is sourced from our authorised boutique partners and delivered to your door in India.

Your order is sold and invoiced by Modish India Private Limited (GSTIN 07AAUCM4793M1ZF), 1/52 Nirankari Colony, Mukherjee Nagar, Delhi 110009. modishus.in delivers within India only; for deliveries outside India, shop at modishus.com.

Once your order is confirmed, we process it, your item is sourced from our boutique partners and shipped to India, and our courier partner delivers it to your door with tracking and OTP verification.

All orders are delivered duty paid: customs duty, GST and other taxes are already included in your price, so you don't need to pay anything extra.

2. Shipping charges

Orders of ₹10,000 or more: free delivery.
Orders below ₹10,000: a delivery charge of ₹500, shown at checkout.

Customs duty, GST and other taxes are included in our prices, so there is nothing to pay on delivery. If anyone asks you for money at the door for "customs", "duty" or "delivery", do not pay; contact us immediately.

All orders are prepaid at checkout through Razorpay: UPI, credit and debit cards, net banking, and EMI where offered. Cash on Delivery is not available.

3. Order processing

We start processing your order as soon as payment is confirmed.

Cancellation window: you can cancel within 24 hours of placing your order or of payment confirmation, whichever is later, for a full refund. After that, your order is processed and can't be cancelled.
Out of stock: if an item is out of stock after you order, we'll let you know and refund you in full, to your original payment method or as store credit, as you choose.
Orders with several items: your items may be processed separately and shipped in different parcels, each with its own tracking, at no extra cost.
PAN for high-value orders: for orders above ₹2,00,000 we may ask for your PAN (or Form 60 if you don't have one), as Indian income-tax rules require. We never ask for any other KYC or customs documents.

4. Delivery timelines

Orders are delivered within 7–14 days of your order. In special circumstances, such as a customs inspection (which can take 2–3 weeks), a festive-season surge or a courier disruption, delivery can take up to 30 days.

Each product page shows the area of origin with the expected delivery window, and your confirmation email gives an estimated delivery date.

Metro cities and most of India: 7–14 days.
Jammu & Kashmir, Ladakh, the North-East, Andaman & Nicobar Islands and Lakshadweep: add 3–5 days.
Special circumstances (see section 12): up to 30 days.

Delivery times are counted in calendar days from the day you place your order.

If your order has not been delivered within 30 days of your order, you can choose to keep waiting or cancel it for a full refund.

5. Customs duties, GST and invoices

All customs duties and taxes are included in our prices and paid by us. You won't receive a customs notice or a bill for duty, and you never need to submit KYC documents.

After dispatch, we email you a GST tax invoice from Modish India Private Limited. Keep it with your certificate of authenticity: together they are your proof of purchase.

6. Where we deliver

We deliver to most pincodes across India. Enter your pincode on the product page or at checkout to confirm we can reach you.

We deliver to home and office addresses. We can't deliver to PO boxes or APO/FPO addresses.
Please give your full address with a landmark, the correct pincode, and a mobile number that can take calls and SMS. The courier uses it for delivery calls and your OTP.
If your pincode isn't serviceable, checkout tells you before you pay. If a courier later declares an address unserviceable, we'll contact you to arrange another address or a full refund.
Sending a gift? Enter the recipient's name, address and mobile number at checkout.

7. Tracking your order

We may update you by email, SMS or WhatsApp at every stage of the journey:

Order confirmed
Processed at the boutique
Indian customs clearance completed
Handed to our domestic courier, with your tracking number and link
Out for delivery: the courier will attempt delivery that same day
Delivered

You can also track your order at any time from your account or the Track Order page, using your order number and email.

8. Packaging, insurance and authenticity

Every order leaves in discreet, tamper-evident outer packaging with no designer names on the outside, so nothing signals what's inside.

Designer packaging: your item comes with the original designer packaging, such as a dust bag, box, care booklet or cards. Where a designer doesn't supply a box for an item, it travels in its dust bag or protective wrap.
Certificate of authenticity: each item comes with its own Modishus certificate of authenticity. Scan the QR code on the card in your box to view it on our website.
Insurance: every parcel is fully insured at our cost until it is delivered to you. Risk passes to you only on delivery.

9. Receiving your order

Your parcel is handed over only against a one-time password (OTP); it is never left at the door.

The OTP is sent to the mobile number on your order. Share it with the courier only once the parcel is in your hands.
Someone you trust can receive the parcel for you, as long as they have the OTP.
Check before you accept: if the outer packaging is torn, wet or re-taped, or the tamper seal is broken, refuse the delivery, tell the courier why, and contact us within 24 hours, with a photo if you can.
Film your unboxing (recommended): one continuous video from the sealed parcel, showing the shipping label and tamper seal, until the item is fully unpacked, lets us approve any claim for a damaged, wrong or missing item fastest.

10. Missed deliveries, address changes and refused parcels

Delivery attempts: our courier calls before delivering and makes up to 3 attempts. If you'll be away, contact us and we'll reschedule.
Changing your address: you can change the delivery address, within India, until your order is handed to our domestic courier. Email us with your order number. After hand-over, the address can't be changed. A new pincode may change your delivery estimate.
Undelivered parcels: if all 3 attempts fail because the address is wrong or nobody responds, the parcel comes back to us. We deduct the actual costs we can't recover, such as international freight, customs duties and return courier, and refund the rest to your original payment method.
Refused parcels: if you refuse a parcel without a valid reason (damage, tampering or a wrong item), it comes back to us and the same deductions apply.

11. Damaged, wrong, missing or lost items

Tell us within 48 hours of delivery if anything is wrong, and we'll put it right.

Email contact@modishus.in with your order number, certificate number and clear photos of the item, its tamper tag, the packaging and the shipping label, plus your unboxing video if you recorded one. We tell you our decision within 3 working days.

Item damaged in transit, or a wrong item: we collect it free of charge. You choose an exchange, a refund to your original payment method, or store credit of the same value.
Item missing from an order with several items: we look into it, then ship the missing item or refund it.
Tracking says "Delivered" but you don't have the parcel: we open an investigation with the courier; if the parcel is confirmed lost, we refund in full.
Parcel lost in transit: it's fully insured. Once the courier confirms the loss, we refund in full or replace it.

Claims reported after 48 hours may not be accepted. For full details, see our Returns and Refunds Policy.

12. Delays beyond our control

Delivery dates are estimates, not guarantees. These can delay an order:

A customs inspection of a shipment
Public holidays in India or in our partners' countries, including the European summer holidays
Festive-season and sale-period surges, such as Diwali and end-of-season sales
Weather, flight disruptions, strikes or government restrictions
An incomplete address or a phone number the courier can't reach

We'll update you whenever an order is running late. If it passes 30 days, see section 4 for your options.

13. Contact us

For any question about your delivery, write to us with your order number and we'll respond within 2 business days.

Customer care: contact@modishus.in · WhatsApp +91 78274 52149, with instant replies at any time. Our team is available 9 AM–7 PM IST.
Grievance Officer (Consumer Protection (E-Commerce) Rules, 2020): V K Tripathi, Grievance Officer, Modish India Private Limited, 1/52 Nirankari Colony, Mukherjee Nagar, Delhi 110009 · +91 78274 52149 · vijay@modishus.in. We acknowledge every complaint within 48 hours and resolve it within one month of receipt.