Returns and Refunds Policy

Last updated: 5 October 2026

This policy applies to orders placed on modishus.in, operated by Modish India Private Limited ("Modishus", "we", "us"). It forms part of our Terms of Service.

Our Luxury Authenticity Guarantee

Every piece we deliver is new, authentic and untouched. It is sourced from authorised stores, boutiques and distributors in Europe and the US, inspected by our team before dispatch, sealed with a numbered Modishus tamper tag, and delivered with its own certificate of authenticity. Because each piece is sourced and imported for you, all sales are final. If anything is wrong with what we deliver, we put it right.

1. All sales are final

We do not accept returns or exchanges for change of mind, including for size, fit, colour preference or style. Please check the size guide and product details before you order. If you are unsure about sizing, message us on WhatsApp before you buy and we will help.

2. What we cover

We cover orders that arrive:

• damaged or faulty;
• as the wrong item, size or colour compared with your order confirmation; or
• with missing items, such as a piece listed on your invoice.

Not covered: wear, use or damage after delivery; features that are part of the designer's normal manufacture, such as natural variations in leather grain or minor finishing marks; slight differences in colour between photos and the item; and fit or size, when we delivered the size you ordered.

3. How to make a claim

Email contact@modishus.in within 48 hours of delivery with:

• your order number and certificate number;
• clear photos of the problem, the item and its Modishus tamper tag; and
• your unboxing video, if you recorded one.

We recommend filming every unboxing. A continuous video that starts with the sealed parcel and ends with the item out of its packaging lets us approve your claim fastest. Without one, we review your photos against the inspection photos and packing video we record for every order before dispatch.

If the outer parcel looks damaged or tampered with at delivery, refuse it or ask the courier to note the damage, and tell us straight away.

4. Conditions

To be accepted, the item must:

• have its Modishus tamper tag still attached. Claims are not accepted if the tag has been removed;
• be unused and in the condition it was delivered, with all original tags, labels, packaging, dust bag, box and the certificate card; and
• match our inspection record for your order, including its tag number, serial number where there is one, and the photos and video we took before dispatch.

If your order included a gift or a bundle, return all items together.

5. What happens next

• Our team reviews your claim and tells you our decision within 3 working days.
• If your claim is accepted, we arrange a free pickup from your address. Pack the item as you received it, with all packaging, tags and the certificate card.
• You then choose one of these:
  • Exchange: we send you the correct or a new, undamaged piece once the original reaches our hub. The replacement follows our usual delivery times. If the same item is no longer available, we refund you instead.
  • Refund to your original payment method (see section 6).
  • Store credit of the same value (see section 6).
• If the item we receive does not meet the conditions in section 4, we will explain why and send it back to you. We may charge you the cost of shipping it back.
• Privé members' claims are handled first.

6. Refunds and store credit

• Refund to your original payment method: we process your refund once the item is received at our hub. It may take up to 7 business days after we receive the item to reach your account.
• Store credit: instead of a refund, you can choose store credit worth the amount you paid, added to your account once the item is received at our hub. It can be used on modishus.in within 90 days of being issued, has no cash value and cannot be transferred.
• Any part of an order paid with store credit is returned as store credit, and a discount code is reinstated if it is still valid.
• Customs duty and GST are included in our prices, so a full refund covers everything you paid for the item, including any delivery charge.

7. Authenticity: 4× money-back guarantee

Every item we sell is guaranteed authentic. If an item you bought from us is found not to be authentic, we will pay you four times the price you paid for it. To claim, contact us with your order number and certificate number. The item must be returned to us with its Modishus tamper tag attached. You can check your item's certificate at any time by scanning the QR code on the card in your box.

8. Other situations

• Cancellations: you can cancel within 24 hours of placing your order or of payment confirmation, whichever is later. See our Cancellation Policy.
• Orders we cancel: if we cancel your order or an item because it is out of stock after you ordered, does not pass our quality checks, or for any other reason set out in our Terms of Service, we refund you in full.
• Late delivery: if your order has not been delivered within 30 days of your order, you may choose to keep waiting or cancel it for a full refund. See our Shipping Policy.
• Refused or failed delivery: if you refuse a delivery without a valid reason, or delivery fails after three attempts because the address is wrong or nobody responds, the item returns to us. We will deduct the actual costs we cannot recover, such as international freight, import duties and return courier, and refund the rest to your original payment method.
• Modish Privé membership: you can cancel your membership at any time, but the fee is not refunded.

9. Misuse

We may refuse claims, and close accounts, where we find false claims, items that do not match what we delivered, or repeated claims that are not genuine. This does not affect your rights for genuine claims.

10. Your rights and grievances

Nothing in this policy limits your right to a refund for goods that are defective, not as described or delivered late under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

If you are not satisfied with how we have handled your claim, contact our Grievance Officer:

V K Tripathi, Grievance Officer Email: vijay@modishus.in Phone: +91 78274 52149

We acknowledge complaints within 48 hours and aim to resolve them within one month. See our Grievance Redressal page.

Contact us

Modish India Private Limited Email: contact@modishus.in