Frequently asked questions

Select your item and size, then choose Add to cart. When you are ready, proceed to checkout, enter your delivery details and complete payment by UPI, card, net banking or EMI. Once your payment is confirmed, you will receive an order confirmation by email with your estimated delivery date, and we will keep you updated at every stage. You may check out as a guest or sign in to your account.

Please email our customer service team at contact@modishus.in with the details of the item, and a member of our team will reach out to you.

No, you are welcome to check out as a guest. Creating an account allows you to view your orders, cancel within the 24-hour window and save your details for future purchases. Sign in or create an account.

Orders may be cancelled for a full refund within 24 hours of being placed or of payment confirmation, whichever is later. After this period, your order is already being processed and can no longer be cancelled. Please refer to our Cancellation policy for details.

Yes. Every product on Modishus.in is authentic. Each item is inspected by our in-house experts and delivered with its own certificate of authenticity, and every purchase is backed by our 4× money-back guarantee. Learn more about our authentication process.

All items on Modishus.in are brand new.

Every product is sourced from authorised boutiques and distributors in Europe and the US. Each item is procured once your order is placed, inspected by our team and then shipped to you in India.

Each order includes a card bearing a unique QR code. Scanning it opens your item's certificate on modishus.in, showing a photograph of your actual item, its details and its certificate number. For your privacy, the certificate never displays your name or the price paid.

Modish is an independent retailer and is not affiliated with, endorsed by or authorised by the brands we offer. Please note that designer boutiques may not provide after-sales services for products purchased from independent retailers.

No. All prices are shown in Indian rupees and include customs duty, GST and all other applicable taxes. Every order is delivered duty paid, so nothing further is payable on delivery. Should anyone request payment at your door for customs or duty, please decline and contact us immediately.

We accept UPI, credit and debit cards, EMI, net banking and payment wallets, processed securely by Razorpay. All orders are prepaid at checkout; cash on delivery is not available.

Yes. Modish India Private Limited issues a GST invoice for every order, sent to you by email once your order is dispatched. To receive a business invoice, please enter your GSTIN at checkout.

No. We do not require KYC, customs documents or identity documents such as Aadhaar or a passport, and all import formalities are handled by us. The only exception is for orders above ₹2,00,000, for which Indian income-tax rules require us to collect your PAN (or Form 60 if you do not hold a PAN).

Delivery is complimentary on all orders of ₹10,000 and above. For orders below ₹10,000, a delivery charge of ₹500 applies and is shown at checkout. As customs duty and GST are already included in our prices, there are no further charges on delivery.

Orders are typically delivered within 7–14 days. In exceptional circumstances, such as a customs inspection or high seasonal demand, delivery may take up to 30 days. Should your order not arrive within 30 days, you may cancel it for a full refund.

We keep you informed by email, SMS or WhatsApp at every stage, including your tracking link once your parcel is with our courier in India. Your order history is also available in My account.

As every item is sourced and imported specifically for you, all sales are final. We are unable to accept returns or exchanges for a change of mind, including for size or fit. We recommend consulting the size guide, or contacting us on WhatsApp, before placing your order.

Please email contact@modishus.in within 48 hours of delivery with your order number, certificate number, clear photographs and your unboxing video, if recorded. The Modish tamper tag must remain attached. We will respond within 3 working days and, once your claim is approved, arrange a complimentary pickup. Please refer to our Returns & refunds policy for full details.

We strongly recommend it. A continuous video from the sealed parcel through to the item being unpacked allows us to resolve any claim as quickly as possible.

Modish Privé is our annual membership, priced at ₹3,999. Members enjoy a dedicated personal concierge on WhatsApp, priority order handling, 48-hour early access to season-end sales, ₹4,000 in welcome credit, 3% store credit on every order and a birthday credit. Discover Modish Privé.

Our team is available on WhatsApp at +91 78274 52149 and by email at contact@modishus.in. For complaints, please refer to our Grievance redressal page.