Cancellation Policy

Cancellation Policy

Last updated: 1 October 2026

This policy applies to orders placed on modishus.in, operated by Modish India Private Limited ("Modishus", "we", "us"). It forms part of our Terms of Service.

1. Cancelling your order

You can cancel your order within 24 hours of placing it or of payment confirmation, whichever is later, for a full refund.

After 24 hours, your order is processed and can't be cancelled. Because every piece is sourced for you, we can't accept cancellations or change-of-mind refunds after this window.

2. How to cancel

Within the 24-hour window, you can cancel your order yourself:

  1. Log in to your account on modishus.in and open Orders.
  2. Select the order and choose Cancel order.

Your cancellation is confirmed straight away and your refund starts automatically. If you need help, contact us at contact@modishus.in or on WhatsApp at +91 78274 52149 within the same 24 hours.

3. Your refund

  • Your refund to your original payment method starts as soon as your cancellation is confirmed.
  • Banks and card issuers usually take a further 5–7 working days to show it in your account. EMI refunds follow your bank's process.
  • Any part of the order paid with store credit is returned as store credit, and a discount code is reinstated if it is still valid.
  • You can also choose store credit of the same value instead of a refund to your original payment method.

4. Orders we cancel

We may cancel an order, or an item in it, if:

  • the item is out of stock after you order;
  • the item does not pass our quality checks;
  • we find a pricing or listing error; or
  • our systems detect fake orders, false claims or buying to resell.

In each of these cases, we tell you and refund you in full, to your original payment method or as store credit, as you choose.

5. Late delivery

If your order has not been delivered within 30 days of your order, you can choose to keep waiting or cancel it for a full refund. See our Shipping Policy.

6. Refused or undelivered orders

Refusing a delivery is not a way to cancel after the 24-hour window. If you refuse a delivery without a valid reason, or delivery fails after three attempts because the address is wrong or nobody responds, the item returns to us. We deduct the actual costs we can't recover, such as international freight, customs duties and return courier, and refund the rest to your original payment method.

7. Modish Privé membership

You can cancel your Modish Privé membership at any time, but the fee is not refunded.

8. Your rights and grievances

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. We never charge a cancellation fee.

If you are not satisfied with how we have handled your cancellation, contact our Grievance Officer:

V K Tripathi, Grievance Officer Email: vijay@modishus.in Phone: +91 78274 52149

See our Grievance Redressal page.

Contact us

Modish India Private Limited Email: contact@modishus.in